Flashr fabrication workspace

Last updated: 25 August 2026

These Terms & Conditions (Terms) govern business use of the Flashr web application and related services (Flashr). Flashr is provided under the Flashr brand by the entity identified on the applicable subscription, order form or invoice (we, us or our). By using Flashr on behalf of a business, you confirm that you are authorised to bind that business (Customer). Flashr is offered for business use only and is not intended for personal, domestic or household use.

1. What Flashr provides

Flashr provides tools for drawing flashing profiles, recording dimensions and material selections, preparing supplier documents, sending orders, maintaining project mud maps and coordinating a private or shared workspace. Flashr is a workflow and communication platform. Unless an order or commercial document expressly says otherwise, we do not manufacture, supply, install, certify or engineer flashing products and we are not the fabricator or material supplier.

Features labelled beta, preview or coming soon are indicative and may change, be delayed or not be released. We do not promise a particular release date unless agreed in writing.

2. Accounts, admins and team access

Accounts are created for approved users. Each user must keep their credentials confidential, use accurate details and promptly tell us of suspected unauthorised access. The Customer is responsible for activity performed through its accounts except to the extent caused by our breach.

A workspace admin may switch between Private and Team modes, maintain company details and machine constraints, and add or remove approved users. In Team mode, members can access and work with the workspace's projects, orders, files and related business data. The Customer must ensure its admin is authorised to grant that access. There is one admin in the current release; admin transfer is not supported in-app.

3. Order lifecycle

Draft means an order has not been transmitted by Flashr. Sent means Flashr recorded a successful transmission to the configured supplier address; it does not by itself mean the supplier has accepted, priced, scheduled or fabricated the order. Delivered is a manual workspace record and is not proof of physical delivery.

The Customer must confirm supplier receipt, acceptance, price, lead time, stock availability, fabrication tolerances, delivery or collection arrangements and any change or cancellation. Once an order is sent, Flashr keeps the sent snapshot locked. A later revision should be duplicated and separately agreed with the supplier. Supplier terms may apply independently.

4. Customer checks and fabrication responsibility

Before sending an order, the Customer must check every dimension, angle, girth, quantity, length, material, colour, finish, base metal thickness, paint side, profile orientation, delivery detail and supplier address. The Customer must also confirm that the design and selected product are suitable for the intended building, environment, installation and fabrication equipment.

Machine constraints and catalogue rules are validation aids based on Customer settings and Flashr's configured catalogue. They are not engineering approval, a fabrication guarantee, a substitute for shop checks, or a representation of every manufacturer's or supplier's available range. The Customer and its supplier remain responsible for constructability, safe manufacture, tolerances and compliance with applicable drawings, standards, laws and site conditions.

5. Data and privacy

The Customer retains ownership of content it uploads or enters. The Customer gives us a limited licence to host, copy, process and transmit that content only as needed to operate, secure, support and improve Flashr and comply with law. The Customer must have authority to provide personal information and third-party material placed in Flashr.

Our handling of personal information is governed by our separate Privacy Policy and any collection notice presented when information is collected. The Customer must not use Flashr to store unnecessary sensitive information. We may use service providers to host data, send email, generate documents, monitor reliability and provide support, subject to appropriate contractual and security measures.

6. Acceptable use

The Customer must not misuse Flashr, interfere with its security, probe or overload the service, introduce malicious code, access another workspace without authority, reverse engineer protected parts except where law permits, or use Flashr for unlawful, fraudulent or infringing activity. Users must not send orders or communications they are not authorised to send.

7. Availability, changes and support

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Maintenance, suppliers, communications networks, third-party platforms and events beyond reasonable control can affect operation. Customers should keep appropriate source records and verify time-critical orders directly with the supplier. Support details and available hours are shown in Settings.

We may make reasonable changes to Flashr for security, legal compliance, performance or product improvement. If a change materially reduces paid core functionality, any contractual remedy stated in the Customer's subscription or order form applies.

8. Fees, suspension and termination

Any fees, billing cycle, taxes, renewal, cancellation and refund rules are those stated in the Customer's accepted order form or subscription terms. If none are stated, no fee is created by these Terms alone. We may suspend access where reasonably necessary to address a security threat, unlawful use or material breach, and will give notice where practicable. On termination, access ends and data export or deletion will be handled under the applicable commercial terms, Privacy Policy and legal retention obligations.

9. Intellectual property and trade marks

We and our licensors own Flashr, its software, interface, documentation, branding and improvements, excluding Customer content. Subject to these Terms and any applicable fees, we grant the Customer a limited, non-exclusive, non-transferable right for its approved users to use Flashr for its internal business operations.

COLORBOND®, COLORBOND® Ultra, ZINCALUME® and GALVABOND® are trade marks of BlueScope Steel Limited. Other trade marks and colour names belong to their respective owners. Their appearance in Flashr identifies product selections only and does not imply sponsorship, endorsement or supply by a trade mark owner.

10. Consumer law, warranties and liability

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including any applicable rights under the Australian Consumer Law. To the maximum extent permitted by law, Flashr is otherwise provided on an “as available” basis and implied terms are excluded.

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or data. Where liability can lawfully be limited, our aggregate liability arising from Flashr is limited to the fees paid by the Customer for Flashr in the 12 months before the event giving rise to the claim. This limitation does not apply to fraud, wilful misconduct, infringement, breach of confidentiality, or liability that cannot be limited by law.

11. Disputes, notices and governing law

A party raising a dispute should give written details and allow the other party a reasonable opportunity to resolve it in good faith before commencing proceedings, except for urgent relief. Notices may be sent to the account or business contact details held in Flashr. These Terms are governed by the laws of New South Wales, Australia, and the parties submit to courts with jurisdiction there.

We may update these Terms by publishing a revised version and giving reasonable notice of material changes. Changes do not retrospectively alter an already accepted supplier order. If any provision is unenforceable, it is read down or severed to the minimum extent necessary and the remaining provisions continue.

12. Contact

Questions about Flashr or these Terms can be raised through Contact / Feedback in Settings or by calling the support number shown there. Formal legal entity, ABN/ACN, address and email details must be inserted here after legal review.

Last updated: 25 August 2026

1. About this Policy

This Privacy Policy explains how the operator of Flashr identified in section 11 (we, us or our) collects, holds, uses and discloses personal information through the Flashr web application, its support channels and related services. Personal information is information or an opinion about an identified or reasonably identifiable individual.

Flashr is a business platform, but its workspaces contain information about users, customers, site contacts, suppliers and other people. The Privacy Act 1988 (Cth) does not cover every Australian small business. Where it applies to us, we intend to comply with it and the Australian Privacy Principles. Otherwise, this Policy describes the privacy commitments we make when operating Flashr.

2. Information we collect and hold

Depending on how Flashr is used, we may collect and hold:

• Account and team information — name, work email address, account identifier, workspace role, sign-in and security records.
• Business information — company and contact names, ABN, business addresses, phone numbers, order and accounts email addresses, supplier details and machine preferences.
• Project and order information — project names, site and delivery addresses, customer and site-contact details, flashing drawings, measurements, materials, colours, quantities, delivery dates, order status, supplier recipients, mud-map images and pin locations.
• Communications — support and feedback messages, order-email records, attachments, delivery receipts and complaint correspondence.
• Technical information — IP address, browser and device details, timestamps, session and security identifiers, server logs and diagnostic information generated when the service is used.

Flashr is not designed to collect health, biometric, government-identifier or other sensitive information. Do not upload sensitive information unless we have expressly agreed that it is necessary and lawful.

3. How we collect information

We collect information directly when a person signs in, enters workspace data, uploads a mud map, sends an order or contacts support. A workspace admin or colleague may also give us a team member's details, and users may enter information about customers, site contacts and suppliers. Our hosting, authentication, security and email providers automatically create limited technical and delivery records when they provide their services.

If you enter another person's information, you must be authorised to do so and take reasonable steps to make them aware of the collection and this Policy where required.

4. Why we handle information

We use and disclose personal information to create and secure accounts; provide Private and Team workspaces; save projects, drawings and mud maps; validate and generate order documents; transmit orders to recipients selected by the user; keep send and delivery records; provide support; investigate faults or misuse; maintain, secure and improve Flashr; meet legal obligations; and manage our business relationship with the Customer.

If required account information is not provided, a person cannot sign in. If required project, recipient or order information is not provided, the relevant document or order may be incomplete or cannot be generated or sent.

We do not sell personal information or use workspace content for third-party advertising. Flashr does not currently use non-essential advertising or analytics cookies. It does use essential session storage, security identifiers and an application cache so authentication and the installed web app can work.

5. Who can receive information

In a Team workspace, approved members can see the workspace's member directory, projects, orders, files and activity. The workspace admin controls membership and must only grant access to authorised people.

We may disclose personal information to suppliers, accounts contacts and other recipients a user directs Flashr to contact; Supabase for database, authentication and file storage; Vercel for website hosting and server-side processing; Resend for order email delivery when configured; contractors and professional advisers who help operate or protect Flashr; and regulators, courts, law enforcement or other parties where required or authorised by law. We may also disclose information with consent or as reasonably necessary in a business sale or restructure, subject to appropriate confidentiality protections.

6. Overseas processing and disclosure

Flashr uses overseas service providers. Its primary Supabase database, authentication and file storage are currently hosted in Singapore. Vercel hosting and server-side processing, and Resend email processing when enabled, may occur in the United States and other locations used by those providers. Supplier recipients chosen by a user may also be overseas.

Provider locations can change. Where Australian privacy law applies, we will take reasonable steps required by law before disclosing personal information overseas and will update this Policy when our usual overseas arrangements materially change.

7. Security and retention

We use technical and organisational safeguards appropriate to the service, including authenticated access, row-level workspace permissions, role-based admin controls, private file storage, time-limited file links, transport encryption, restricted server credentials, provider security controls and operational testing. No internet service is completely secure, so users must protect their credentials and promptly report suspected unauthorised access.

We retain information while it is reasonably needed to provide the workspace, preserve order and support records, resolve disputes, secure the service and comply with legal obligations. When information is no longer required, we will take reasonable steps to delete or de-identify it, subject to lawful retention, backups and records needed to establish or defend legal claims. Flashr does not yet provide self-service account deletion or export; requests can be made using section 11.

8. Access, correction and deletion requests

Users and admins can correct some account, company, team and project information inside Flashr. An individual may ask to access or correct personal information we hold about them, or request deletion where applicable, by using the contact details in section 11. We may need to verify identity and authority before acting. We will respond within a reasonable period and explain any lawful reason for refusing or limiting a request.

9. Complaints and data breaches

A privacy question or complaint can be sent using section 11. Please describe the issue and the outcome sought. We aim to acknowledge a complaint within 7 days, investigate it fairly and respond within 30 days, or explain if more time is reasonably required. If the Privacy Act applies and a complaint remains unresolved, the individual may contact the Office of the Australian Information Commissioner at oaic.gov.au.

We will assess suspected data breaches and take reasonable containment and remediation steps. Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the OAIC as required by law.

10. Anonymous access and changes

Public legal information can be viewed without an account. Because Flashr must secure business workspaces and attribute order activity, authenticated use cannot generally be anonymous or pseudonymous. Flashr is not directed to children.

We may update this Policy when our product, providers or legal obligations change. The current version and date will remain available from the Flashr splash screen, sign-in screen and Settings. We will give reasonable notice of material changes where practicable.

11. Contact and operator details

Legal operator: [INSERT LEGAL OPERATOR NAME]
ABN/ACN: [INSERT ABN/ACN]
Postal address: [INSERT BUSINESS ADDRESS]
Privacy email: [INSERT PRIVACY EMAIL]
Phone: 0437 031 426

Requests for a copy of this Policy in another accessible form can also be made using those details.

Why Flashr exists

Custom flashing orders still spend too much time moving between rough site notes, hand sketches, texts, phone calls and supplier forms. Every hand-off creates another chance for a dimension to be copied incorrectly, a material choice to be missed or a drawing to lose its context. The problem is not that roofers cannot draw a flashing. It is that the whole path from measuring it to making it is fragmented.

What it is

Flashr is a practical workspace for turning a site requirement into a clear, fabrication-ready order. It keeps projects, order details, profile geometry and delivery information together. You can draw each flashing, set the leg lengths and bends, choose from the configured material catalogue, enter quantities and lengths, and check the order against your machine limits. Flashr then prepares consistent supplier and production documents and records exactly what was sent.

What it does now

Today, Flashr supports multi-profile orders, draft validation, supplier emailing, production PDFs, project mud maps and manual delivery tracking. Private workspaces suit an individual operator; Team workspaces let approved colleagues work from the same project and order record. Admins control the company details, members and machine constraints used across that workspace. The goal is straightforward: less re-keying, fewer ambiguous sketches and a cleaner record when somebody needs to know what was actually ordered.

What is coming

The next stage is about closing more of the gap between site, office and fabrication. Planned work includes stronger supplier collaboration, clearer revision and acknowledgement workflows, richer production exports, reusable business catalogues, improved site-to-order capture and better operational reporting. Those features remain subject to testing, supplier input and change; Flashr will only add them where they make the ordering process simpler and more dependable.

Flashr is being built around a small but expensive problem: a flashing can be simple steel, yet one unclear line in the order can cost a trip, a remake and half a day. Good software should remove that friction without getting in the way of the trade.